Privacy Policy

This Privacy Policy applies to H N Protech Private Limited ("we", "us", "our"), a company registered in India and operating from 1st Floor, 17, Sri Aurobindo Marg, Adchini, New Delhi 110003.

This policy governs the collection, use, storage, and disclosure of personal information provided by visitors and customers through our website and during the course of our business operations, including CCTV installation, access control, biometric attendance, and related security services.

By using our website or submitting your information through any form on our platform, you agree to the practices described in this policy.

We collect the following categories of information:

• Contact information — your full name, mobile phone number, and email address (email is optional on our forms)
• Property details — type of property you wish to secure (home, shop, office, warehouse, etc.)
• Location information — your general service area or locality when provided during consultation
• Technical data — IP address, browser type, device type, referring URL, and pages visited on our website via standard server logs and analytics
• Campaign tracking data — UTM parameters and Google Click ID (GCLID) appended by advertising platforms to help us measure the effectiveness of our marketing campaigns
• Communication records — records of phone calls, WhatsApp messages, or emails exchanged with our team for service purposes

We do not collect sensitive personal data such as financial account numbers, passwords, biometric identifiers, or government identification numbers through our website.

We use the information we collect for the following purposes:

• To contact you in response to an enquiry submitted through our website or by phone
• To schedule and carry out free on-site consultations, site surveys, and security system installations
• To send you quotations, invoices, service updates, and after-sales support communications
• To manage our annual maintenance contract (AMC) obligations and schedule service visits
• To measure and improve the performance of our advertising campaigns on Google, Meta, and other platforms
• To improve our website, services, and overall customer experience based on aggregate usage patterns
• To comply with applicable Indian laws, regulations, and court orders

We will not use your personal information for any purpose other than those listed above without your prior consent.

Lead and customer information collected through our website forms is stored in secured systems, including password-protected email accounts and Google Sheets accessible only to authorised H N Protech staff.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption on our website for all data in transit
• Access controls limiting data to relevant team members only
• Regular review of who has access to customer records

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain customer data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data from users who do not become customers is typically retained for up to 12 months.

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• Service delivery — with our field technicians or authorised subcontractors who need your contact and location details to carry out an installation or service visit
• Technology platforms — with Google (Analytics, Ads) and Meta (Facebook/Instagram Ads) for campaign measurement purposes only, in anonymised or aggregated form where possible
• Legal compliance — when required to do so by law, a court order, or a government authority under applicable Indian legislation
• Business transfer — in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction

Any third parties with whom we share data are required to handle it in accordance with applicable privacy laws and our instructions.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and measure advertising performance. These may include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — placed by Google Analytics to help us understand how visitors interact with our site (pages visited, time spent, referral source)
• Advertising cookies — placed by Google Ads and Meta Ads to track conversions and enable remarketing to users who have visited our site

You can control or disable cookies through your browser settings. Disabling advertising cookies will not affect your ability to use our website but may result in less relevant advertisements being shown to you on other platforms.

We run paid advertising campaigns on Google Search and Meta platforms (Facebook and Instagram). When you click on one of our advertisements, your browser may receive cookies from Google or Meta that allow those platforms to track conversions and attribute your visit to our advertising spend.

We collect UTM parameters (source, medium, campaign, term, content, matchtype, device, location, network) and the Google Click ID (GCLID) from the URL when you arrive via a paid advertisement. This data is used solely for internal marketing performance measurement and is not shared with any third party other than Google and Meta as part of their standard conversion tracking functionality.

You may opt out of personalised advertising by visiting Google Ads Settings or Facebook Ad Preferences.

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights with respect to your personal data:

• Right to access — request a summary of the personal data we hold about you
• Right to correction — request that inaccurate or incomplete personal data be corrected
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations
• Right to withdraw consent — withdraw consent for marketing communications at any time by contacting us
• Right to grievance redressal — raise a complaint with us directly, and if unresolved, with the Data Protection Board of India once constituted under the DPDPA

To exercise any of these rights, please contact us at the details provided in Section 10 below. We will respond within 30 days of receiving your request.

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from any person under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.